FAQ's
1️⃣ Do you offer free shipping?
✅ Yes! We offer free shipping on all orders within Saudi Arabia and the UAE — no minimum spend required.
2️⃣ What is the estimated delivery time?
🚚 Orders are delivered within 1–4 business days across KSA and UAE, ensuring fast and reliable service.
3️⃣ Is Cash on Delivery (COD) available?
💵 Yes, Cash on Delivery is available for all orders — a secure and convenient way to pay when your order arrives.
4️⃣ Can I return or exchange an item?
🔁 Absolutely! We offer a 7-day return and exchange policy.
If you're not satisfied, we’ll make it right.
➡️ Please see our [Return & Refund Policy] for full details.
5️⃣ How can I track my order?
📦 Once your order ships, you’ll receive a tracking number via email or SMS so you can monitor your delivery in real time.
6️⃣ What if I receive a damaged or defective product?
📸 Please contact us immediately with clear photos of the damaged item.
We’ll arrange a free replacement or full refund — no extra charges.
7️⃣ Do you ship internationally?
🌍 Not yet. We currently deliver only within Saudi Arabia and the UAE, but international shipping is coming soon — stay tuned!
8️⃣ How can I contact customer support?
📩 We're here to help!
📧 Email: znzeshopofficial@gmail.com
9️⃣ Are your products authentic and high-quality?
🛡️ Yes! All our products are 100% genuine and of premium quality, sourced from trusted and verified suppliers.
🔟 Can I modify or cancel my order after placing it?
✏️ If your order hasn’t shipped yet, contact us as soon as possible and we’ll do our best to accommodate your request.